Media & Clinical Resources

Clinical Resources, Emergency & Equipment Hub

Your unified Penang clinical & emergency hub: 24/7 hospital emergency GPS directory, private ambulance contacts, CPR metronome, medical equipment rental catalog, and patient & family home nursing guides.

🚨 National Emergency & 24/7 Assura Clinical Careline MALAYSIA TOLL-FREE & DISPATCH

Ambulance / Police / Bomba

☎ 999

National Emergency Toll-Free

Mobile Phone Emergency

☎ 112

Works on Locked / No-SIM phones

Assura 24/7 Clinical Care Line

☎ 012-206 4868

Home Nursing & Nurse Dispatch

🚑 Penang Private Ambulance & Non-Emergency Medical Transport 24/7 PRIVATE AMBULANCE DIRECTORY

Private ambulance services for post-hospital discharge, inter-hospital transfer, bedridden patient medical appointments, dialysis transport, and inter-state medical transfers:

KC Ambulance Service (Butterworth / Penang)

☎ 010-520 5375

Alt / WhatsApp: 017-494 1624

Emergency & Patient Transfers · Mainland & Island

Medilife Ambulance Services (Bayan Lepas)

☎ 04-646 3999

Alt / WhatsApp: 011-1640 1929

Critical Care Transport & Home-to-Hospital Transfers

Premier Ambulance Service (Penang)

☎ 016-417 2007

Alt: 04-890 3998

Specialist Clinic Escort & Non-Emergency Transfer

Ocean Medic Ambulance (Penang)

☎ 012-344 1007

Oxygen-Equipped Bedside Medical Transfer

First Ambulance (Northern Regional Hub)

☎ 1300 88 1919

Advanced Life Support (ALS) & Inter-State Transfers

St. John Ambulance (Penang)

☎ 04-828 6999

Alt: 04-828 5972 · 016-419 5972

Emergency & Non-Emergency Community Dispatch

Malaysian Red Crescent (BSMM Penang)

☎ 04-827 5684

Alt: 04-827 5678 · 04-828 2842

24/7 Humanitarian Ambulance Services

Civil Defence Force (APM Penang)

☎ 04-228 3991

24/7 Disaster & Medical Emergency Response

🏥 Penang Island Hospitals (Government & Private) Georgetown · Bayan Lepas · Balik Pulau · Tanjung Bungah

Penang General Hospital (HPP)

Gov Hospital

Jalan Residensi, 10990 George Town, Penang

24/7 Emergency (ETD): ☎ 04-222 5222

General Line: ☎ 04-222 5333

📍 Google Maps 🚗 Waze

Hospital Balik Pulau (HBP)

Gov Hospital

Jalan Balik Pulau, 11000 Balik Pulau, Penang

24/7 Emergency / Line: ☎ 04-866 9333

📍 Google Maps 🚗 Waze

Gleneagles Hospital Penang

Private Specialist

1, Jalan Pangkor, 10050 George Town, Penang

24/7 Emergency Hotline: ☎ 04-222 9199

General Line: ☎ 04-222 9111

📍 Google Maps 🚗 Waze

Island Hospital Penang

Private Specialist

308, Macalister Road / Peel Avenue, 10450 George Town

24/7 Emergency Care: ☎ 04-238 3388

General Line: ☎ 04-228 8222

📍 Google Maps 🚗 Waze

Loh Guan Lye Specialists Centre

Private Specialist

19 & 21, Logan Road, 10400 George Town, Penang

24/7 Emergency: ☎ 04-238 8888

General Line: ☎ 04-238 8888

📍 Google Maps 🚗 Waze

Pantai Hospital Penang

Private Specialist

82, Jalan Tengah, Bandar Bayan Baru, 11900 Bayan Lepas

24/7 Emergency: ☎ 04-643 2743

General Line: ☎ 04-643 3888

📍 Google Maps 🚗 Waze

Penang Adventist Hospital (PAH)

Private Specialist

465, Jalan Burma, 10350 George Town, Penang

24/7 Emergency: ☎ 04-222 7799

General Line: ☎ 04-222 7200

📍 Google Maps 🚗 Waze

Lam Wah Ee Hospital (HLWE)

Private Specialist

141, Jalan Tan Sri Teh Ewe Lim, 11600 George Town

24/7 Emergency: ☎ 04-652 8888

General Line: ☎ 04-657 1888

📍 Google Maps 🚗 Waze

Georgetown Specialist Hospital

Private Specialist

12A, Jalan Masjid Negeri, 11600 George Town, Penang

24/7 Line & Emergency: ☎ 04-827 3333

📍 Google Maps 🚗 Waze

Northern Heart Hospital Penang

Cardiac Specialist

22A, Jalan Sultan Ahmad Shah, 10050 George Town

24/7 Cardiac Emergency: ☎ 04-229 2288

📍 Google Maps 🚗 Waze

Mount Miriam Cancer Hospital

Oncology Specialist

23, Jalan Bulan, Fettes Park, 11200 Tanjung Bungah

24/7 Direct Care / Line: ☎ 04-890 7000

General Line: ☎ 04-890 7000

📍 Google Maps 🚗 Waze

🏥 Penang Mainland Hospitals (Seberang Perai) Seberang Jaya · Butterworth · Bukit Mertajam · Kepala Batas

Hospital Seberang Jaya (HSJ)

Gov Hospital

Jalan Tun Hussein Onn, 13700 Seberang Jaya, Penang

24/7 Emergency (ETD): ☎ 04-382 7333

📍 Google Maps 🚗 Waze

Bagan Specialist Centre

Private Specialist

Jalan Bagan 1, 13400 Butterworth, Penang

24/7 Emergency Hotline: ☎ 04-332 2800

General Line: ☎ 04-327 8888

📍 Google Maps 🚗 Waze

Sunway Medical Centre Penang

Private Specialist

3088, Jalan Todak, Seberang Jaya, 13700 Perai

24/7 Emergency Care: ☎ 04-373 5000

General Line: ☎ 04-373 5555

📍 Google Maps 🚗 Waze

KPJ Penang Specialist Hospital

Private Specialist

570, Jalan Perda Barat, Bandar Perda, 14000 Bukit Mertajam

24/7 Emergency Line: ☎ 04-548 6688

General Line: ☎ 04-548 6666

📍 Google Maps 🚗 Waze

❤️ Adult Hands-Only CPR & 110 BPM Metronome AHA / ERC LIFE-SAVING STANDARD

Hands-Only CPR Protocol

If an adult collapses, becomes unresponsive, and is not breathing normally, every second counts. Initiate continuous chest compressions immediately while waiting for the ambulance.

1. Check & Call: Tap shoulders, shout "Are you OK?". Dial 999 or 112 on speakerphone.
2. Position Hands: Heel of one hand on center of chest (lower breastbone), interlock other hand on top.
3. Push Hard & Fast: Push down 2 inches (5 cm) at 100–120 beats per minute. Allow complete recoil.

🫀

110 BPM Standard Rhythm

Compress to this audio-visual beat

📱 Interactive First Aid & CPR Simulator Step-by-Step Training

👋

Step 1: Check Responsiveness

Firmly tap the person's shoulders and shout loudly: "Are you okay?". If no response and no normal breathing, proceed immediately.

🛏️ Home Medical Equipment Rental & Reference Guide Penang Island & Mainland Fast Delivery

Electric Hospital Bed

🛏️ Mobility & Beds

2/3-Function Electric Hospital Bed

Electric backrest, knee elevation, and bed height adjustability with safety drop-down side rails.

Rental: RM 180 – RM 320 / mo

View Specifications & Advice →

Medical Oxygen Concentrator

🫁 Respiratory

Medical Oxygen Concentrator (5L/10L)

Delivers continuous 90–96% high-purity medical oxygen without heavy gas cylinders.

Rental: RM 250 – RM 450 / mo

View Specifications & Advice →

Electric Medical Suction Machine

🫁 Respiratory

Electric Medical Suction Machine

Rapidly aspirates thick oral, nasal, or tracheostomy secretions to maintain a clear airway.

Rental: RM 120 – RM 200 / mo

View Specifications & Advice →

Ripple Anti-Decubitus Mattress

🛏️ Mobility & Beds

Ripple Anti-Decubitus Mattress

Alternating cylindrical air cells shift pressure points every 6–10 minutes to prevent and heal bedsores.

Rental: RM 50 – RM 80 / mo

View Specifications & Advice →

Foldable Wheelchair & Commode

♿ Transfer

Foldable Wheelchair & Commode Chair

Flip-up armrests for seamless lateral sliding transfers from bed with waterproof padded commode seat.

Rental: RM 60 – RM 100 / mo

View Specifications & Advice →

Medical Compressor Nebulizer

🫁 Respiratory

Medical Compressor Nebulizer

Converts liquid respiratory medications into an inhalable fine aerosol mist for direct lung delivery.

Rental: RM 40 – RM 70 / mo

View Specifications & Advice →

Digital Vital Signs & SpO2 Monitor

🩺 Monitoring

Digital Vital Signs & SpO2 Monitor

Clinical-grade automated NIBP Blood Pressure, Pulse Rate, and Oxygen Saturation monitoring.

Rental: RM 80 – RM 140 / mo

View Specifications & Advice →

Sterile Wound Dressing Pack

🩺 Supplies

Sterile Wound Dressing Pack (ANTT)

Single-use gamma-sterilized basic & complex dressing sets with forceps, gauze swabs, and drapes.

Purchase: RM 15 – RM 45 / pack

View Specifications & Advice →

📚 Patient & Family Clinical Home Care Guides Step-by-Step Practical Guidelines

🩹

Aseptic Wound Care & Dressing

Surgical, Bedsores & Diabetic Ulcers

Protect healing tissue and prevent bacterial infection using certified Aseptic Non-Touch Technique (ANTT).

1. Wash hands thoroughly with antibacterial soap and prepare a clean sterile field.
2. Cleanse wound gently with sterile Normal Saline from the cleanest area outward.
3. Apply primary prescribed dressing (hydrocolloid / foam) and secure edges firmly.
4. Keep dressing clean, dry, and intact (CDI). Change immediately if soiled or leaking.

⚠️ Infection Red Flags: Spreading redness >2cm, intense heat, foul odor, cloudy discharge, or patient fever >38°C.

🍼

Safe Ryle's / NG Tube Feeding

Aspiration Prevention & Bolus Protocol

Prevent fatal pulmonary aspiration pneumonia during enteral tube nutrition administration.

1. Elevate patient's head of bed to at least 45° to 60° before starting feeds.
2. Verify tube marking at nose and check gastric residual volume with a 50ml syringe.
3. Administer feeding formula slowly via gravity (200–250ml over 20–30 minutes).
4. Flush tube with 30–50ml warm boiled water post-feed to keep lumen patent.
5. Crucial: Keep patient upright for 45–60 minutes after feeding.

⚠️ Stop Feeding Immediately If: Patient coughs persistently, vomits, experiences choking, or struggles to breathe.

💧

Foley Urinary Catheter Hygiene

CAUTI Prevention & Drainage Maintenance

Maintain strict hygiene to prevent Catheter-Associated Urinary Tract Infections (CAUTI).

1. Keep urine drainage bag below bladder level at all times to prevent backflow.
2. Perform gentle peri-care twice daily with mild soap and clean warm water.
3. Ensure tubing is free of loops, kinks, or tension that can cause urethral trauma.
4. Empty drainage bag when 2/3 full, avoiding contact between tap and container.

⚠️ Clinical Alert: Dark concentrated tea-colored urine, blood clots, sudden cessation of urine output, or lower abdominal pain.

🛌

Stroke Rehabilitation & Offloading

2-Hourly Turning & Contracture Prevention

Protect vulnerable pressure points and maintain limb function in bedridden or post-stroke patients.

1. Enforce a strict 2-hourly turning schedule (Left lateral → Supine → Right lateral).
2. Place supportive pillows between knees, under affected arm, and floating heels.
3. Perform gentle passive Range of Motion (ROM) on hemiplegic limbs twice daily.
4. Apply barrier moisturizing cream over bony prominences (sacrum, hips, ankles).

💡 Caregiver Tip: Pair regular turning with a 3-function electric bed and alternating ripple mattress for 100% bedsore prevention.

💊

Medication Safety & Standard Times

Standard Malaysian Clinical Dosing Schedule

Follow standard Malaysian hospital medication serving intervals to maintain therapeutic drug blood levels.

⏰ OD (Once Daily): 07:00 or 12:00 (Morning / Midday)
⏰ BD (Twice Daily): 06:00 / 12:00 or 18:00 / 22:00 (12-hour intervals)
⏰ TDS (Three Times Daily): 06:00, 15:00, 22:00 (8-hour intervals)
⏰ QID (Four Times Daily): 06:00, 12:00, 18:00, 22:00 (6-hour intervals)
⏰ ON (Nightly): 19:00 or 22:00 before sleep

⚠️ Do Not Crush: Never crush Enteric-Coated (EC), Sustained-Release (SR/XR/CR), or sublingual tablets without pharmacist clearance.